Privacy Policy

General Information

Protecting your privacy and personal data is very important to us. We treat your personal data confidentially and in accordance with applicable data protection regulations, particularly the Swiss Data Protection Act (DPA).

This privacy policy informs you about which personal data we process in connection with our website, our physiotherapy services, and our communication with you, the purposes for which this processing takes place, and your rights.

As a physiotherapy practice, we also process health data. This belongs to the category of particularly sensitive personal data and is processed with special care. This includes information such as your health condition, diagnoses, treatments, therapy progress, and medical reports.

1. Access Data and Hosting

You can visit our website without providing any personal information.

Every time our website is accessed, the web server automatically stores information in so-called server log files. This information may include:

Name of the requested file
IP address
Date and time of access
Amount of data transferred
Browser used
Operating system
Internet service provider making the request

This access data is processed exclusively to ensure the smooth operation of our website, improve our online services, and maintain website security.

The processing of this data is based on our legitimate interest in providing a secure, technically reliable, and optimized website.

The data is stored only for as long as necessary for the purposes mentioned above.

1.1 Hosting

The services for hosting and displaying our website are partially provided by external service providers.

During this process, technical data generated when visiting our website may be processed on the servers of our hosting providers.

Our hosting providers process this data only according to our instructions and for the purpose of providing secure technical infrastructure.

If you have any questions about our service providers or the basis of our cooperation with them, you can contact us using the contact details provided in this privacy policy.

2. Data Processing When Contacting Us and Patient Communication

When you contact us (for example, via contact form, email, or telephone), we process the personal data you voluntarily provide.

This may include:

First and last name
Address
Telephone number
Email address
Information about your request
Information related to your treatment

We use this data exclusively to process your request, communicate with you, and organize our physiotherapy services.

Mandatory information is marked as such where we require this data in order to process your request.

After your request has been completed, your data will be deleted or stored according to legal retention requirements.

3. Processing of Health Data and Patient Records

As a physiotherapy practice, we process particularly sensitive personal data, especially health data.

This may include:

Health condition
Complaints and symptoms
Diagnoses
Medical prescriptions
Findings and assessments
Therapy goals
Treatment progress
Therapy reports
Information about previous or current treatments

This data is processed exclusively for the purpose of providing, documenting, and improving your physiotherapy treatment.

Patient records are treated confidentially and are accessible only to authorized persons. Medical documents and health data are subject to special data protection requirements.

4. Purpose of Data Processing

We process your personal data particularly for the following purposes:

Planning and carrying out physiotherapy treatments
Creating and maintaining patient records
Documenting treatment progress
Communicating with patients
Managing appointments
Preparing reports and treatment documentation
Billing health insurance companies, accident insurers, or other cost providers
Fulfilling legal obligations
Ensuring the quality of our services

Data processing is limited to what is necessary and follows the principle of proportionality.

5. Disclosure of Personal Data

Your personal data will generally not be disclosed to third parties.

However, disclosure may be necessary if:

It is required for your treatment
You have given your explicit consent
There is a legal obligation
It is necessary for billing or processing with insurers

Possible recipients may include:

Health insurance companies
Accident insurance companies
Treating doctors
Other healthcare professionals
IT and hosting service providers

When sharing health data, we ensure that only information necessary for the specific purpose is disclosed.

6. Appointment Scheduling and Communication

When arranging appointments, we process the data required for this purpose.

Communication may take place via:

Telephone
Email
Contact form
Personal communication at the practice

Please note that communication via email may involve security risks. For particularly confidential information, we recommend using secure communication methods.

7. Billing and Insurance

To invoice our physiotherapy services, we process the necessary administrative data.

This may include:

Name and address
Insurance information
Treatment information
Billing details

This data is used to correctly invoice services and comply with legal retention obligations.

8. Cookies and Other Technologies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that enable certain website functions.

We use cookies mainly for:

Providing the technical operation of our website
Improving user experience
Analyzing website usage, where applicable

You can manage or disable cookies through your browser settings. Please note that this may limit some website functions.

9. Hosting and Technical Services

Our website is operated using external technical service providers.

Technical information may be processed, including:

IP address
Date and time of access
Browser information
Operating system
Pages visited

This processing ensures the secure and stable operation of our website.

Our service providers process data only according to our instructions and applicable data protection regulations.

10. Google Services (If Used)

If our website uses Google services (for example Google Maps or analytics services), technical information such as IP address or usage data may be transferred to Google.

Processing takes place according to Google’s privacy policy.

If you do not wish your data to be transferred, you can disable relevant content or adjust your browser settings.

11. Social Media

If we maintain online profiles on social networks (for example Instagram), data may be processed by the respective platform provider when you visit these platforms.

Data processing takes place according to the privacy policies of the respective providers.

We have no complete control over how these providers process your data.

12. Data Security

We take appropriate technical and organizational measures to protect your personal data against:

Loss
Misuse
Unauthorized access
Unauthorized changes

Access to patient data is restricted to persons who need this information to perform their duties.

13. Your Rights

Under the Swiss Data Protection Act, you have the following rights:

Right to obtain information about your stored personal data
Right to correct inaccurate data
Right to request deletion of your data, unless legal retention obligations apply
Right to restrict data processing
Right to receive or transfer your data where legally applicable
Right to withdraw consent previously given

To exercise your rights, you can contact us at any time.

14. Contact for Data Protection Questions

For questions regarding the collection, processing, or use of your personal data, or to exercise your data protection rights, please contact:

Physio Laufen – Healthcare Clinic
Esmirald Hushi
Bahnhofstrasse 11
4242 Laufen BL
Switzerland

Phone: +41 76 524 10 72
Email: info@physiolaufen.ch

15. Changes to This Privacy Policy

We may update this privacy policy at any time if required due to legal changes or changes to our services.

The current version will always be published on our website.